ACCOUNT NOW Prepaid svcs Support Tickets All Reviews

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ACCOUNT NOW Prepaid svcs Reviews

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  • Unarthorized ATM withdrawal

    : On July 28, 2017 $500.00 was taken out of my account. I immediately contacted account now.. The said the ATM withdrawal was taken out at 1465 Riverstone apkwy. Canton, Georgia. I was at home on that day with my debt card in my possession. That l9cation is over 500 miles / 8 hours from my location. A dispute claim was opened. I filled out the form I was told to fill out and uploaded it as instructed. After calling everyday for 1p days and no one was able to g8ve me a update. On July 7,2017. I was told no error was found and the dispute was closed. I would not be receiving my money back.... More...
    (Credit Cards, Finance, Banks)
  • restricted account

    My account was restricted because of fraudulent activity they say so they said I would have to answer security questions but they skipped the page and the next page said that I didn't answer the questions correctly so they gave me a number to call I tried to explain but I wasn't given the chance. They told me I had to fax my ID,ss card and my account now card prove my identity so I did that about five times than finally they said they had all of the documents needed no further action was needed to call them in72 hours and they would take the restriction off my account so i called... More...
    (Credit Cards, Finance, Banks)
  • They would let you die

    See Review dated 5/3/15. Restriction on card. Have done all that was asked of me to verify my identity and resolve this nonsense. Been a customer for years. Stranded for a week and lost job due to inability to get to work because of this situation. Customer service was informed of pending desaster, did they care? Calling you, or you calling me wont be an option in about a week, do you want to take a guess why? As stated in my review I think Accountnow would let you die because they have 72 hrs to do so.....That's sad. This 4-72 hrs crap started on 4/23/15. Docs in by 10:30 AM... More...
    (Credit Cards, Finance, Banks)
  • My money was stolen

    2 pending purchases were made in Texas from my account one of $302 and the other of $202.5 p. I called and asked for the card to be blocked and for a dispute to be filed. The woman I was on the phone with had an attitude and kept talking over me. I just want my money back she didn't even give me a time frame or anything. Just rudely told me to call back on monday and have a good one. So I read online and it says it could take up to 60 days??!!! I have bills!! I'm closing this account. The people at this bank don't care. This isn't the first problem I've had with... More...
    (Credit Cards, Finance, Banks)
  • help us pls

    My name is theresa kays I am having problems with this company named account now My Husband works for the United States Post Office and in November their system was hacked. As a safety precaution we called Accoutnow and had them change our account number. They then had to issue a new card they said it would take 7 to 10 business days to get it. Never received it then they issued a new and tried to send that one never received it. They were however very lenient with letting us have access with the old card but only for a short period of time. Then they changed policies and refused us access... More...
    (Credit Cards, Finance, Banks)
  • Restricted Account

    I've used Account Now for almost a year with no problems. Then all of a sudden while trying to use my card for a transaction my card was declined. I called customer service and was told that my account was restricted/closed because of a refund that I received from a merchant. I knew immediately what refund they were speaking of as I had recently made a big furniture purchase from a retailer but then decided the same day to cancel the purchase due to finding something better somewhere else. The merchant cancelled my transaction per my request and refunded the monies to my account. The... More...
    (Credit Cards, Finance, Banks)
  • wont release my funds

    i have an account now prepaid debit card and was using it just fine. a few weeks ago i tried to update my address and the representative said i failed a security question. i then told the representative i did not need the changes made to my account and continued to use my card. about a week and a half later while attempting to use my card , it was declined . i called account now and they blocked my card while i had funds in my account . they asked me to send proof of valid id and my account now card since they had blocked my card because weeks before i had failed to answer a question... More...
    (Credit Cards, Finance, Banks)
  • Not Recieving Social Security Deposit

    My mother has not received her Social Security check, has had Account Now services for almost 5 years and has had her social security check deposited into that account, now this month they are saying they have not received it at all, my mom contacted social security and they have told her the first deposit was returned to them so they resent it, the second deposit has not been returned, she called Account Now who has told her over and over again we know nothing, that they do not see that social security has sent it, my mother confirmed with social security the account and routing number and... More...
    (Credit Cards, Finance, Banks)
  • My money!

    The fact that my account has been restricted makes NO SENSE, I have looked at all of my transactions and none are suspicious, I paid for my motel, received money from my dad and used the card at my place of employment...Who knows if this will be resolved by the time I need to pay for my motel room again on Wednesday?! I have faxed u all the identifying documents I have and if this isn't resolved within the next 48 hours I am canceling my business and turning account now into BBB...just a hassle and unnecessary. More...
    (Credit Cards, Finance, Banks)
  • accountnow stole my 2010 tax refund

    My refund was direct deposited by my taxpreparer to a wrong account. Ive sent all documents requested proving my identity and every other requirement of accountnow. Irs has traced it and they verify accountnow has my money also stating accountnow is not following mandatory procedure when receiving checks that dont match with account holder. The procedure is to send check back to originator which should of been US treasury. Its been 3years, accountnow has blocked me and any card holder that has allowed me to call using their card number. It has been frustrating and caused so much ive kinda... More...
    (Credit Cards, Finance, Banks)
  • restricted

    credit card restricts my account with no warning ,,,does not even ask my side .my children who i manage there income/with noterised statements. i got there cards for them decided to up and leave and also abandonded there child with me .decided to call the credit card company and say all transactions where not autherised just to cause havic on the family...where the math i have had my card the longest nothing new has happened on these cards it has always been the same activity. you think they would see that and know what ever complaint they recieved was false..i am very disappointed in... More...
    (Credit Cards, Finance, Banks)
  • refund services

    I run a tax service and my fee for doing other people taxes were sent back to the IRS because i was told that in the terms and conditions that i couldn't get a direct deposit unless it was in my name. There is not anything or anywhere in the terms and conditions that it says that you can't have a direct deposit in someone else name. when i looked at my account on the website it said that my card was lost or stolen. i never reported it lost or stolen. this is my business and a way of my living. i don't understand how if they allowed other deposits to go in on the 28th of Jan,... More...
    (Credit Cards, Finance, Banks)
  • incorrect charge/posting

    sometime ago i notified account now that another individuals pension and ss number were posted on my account. i called to notify them as i did not want his money . simultaneously i brought up another issue regarding a posting i did not recognize as mine for 60 bucks. at the time i declined to continue continue with the posting problem of 60 dollars as they would have suspended the use of my card. upon calling back to revisit the 60 dollar discrepency, i was told declineing the suspension the first time denies me the right to persue the issue now. More...
    (Credit Cards, Finance, Banks)


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