ACCOUNT NOW Prepaid svcs Complaint

ACCOUNT NOW Prepaid svcs Complaint

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Card compromised - account now prepaid visa card


My experiences with Accountnow customer service is horrible. I have been a member of Accountnow for about 5 years and referred many of my co-workers, family and friends. I was contacted on Nov 1 2013 stated that I need to contact customer service center, I contacted customer service center and no one knew any information of why I received a call. I then tried to use my card on on Nov 8 2013 which it said declined. I then contacted customer service again to find out my card number had been hacked and I was at risk. The rep reactivated my card and allow me to withdraw 200.00 dollars off. I finally recieved a new card on Sat Nov 16 2013, I tried to activate my card with the phone number that is provided on the card which is a sex line number....horrible horrible horrible....so then i finally get my card activated and notice that it is a whole 16.47 left on the card. I then tried to log onto my account on the website and notice that transaction history has been deleted, so I called customer service again after speaking with many many reps being transfer numerous times, i finally reached a rep I explain to her that my card number was compromised and i can't review my transaction history she told me that i will have to pay 2.95 for them to mail it to me 7-10days. What GREAT customer service!!!!! I ask if she can fax information over she stated yes still to this moment have not received fax. I called customer service again requesting fax and also a contact call. At this very moment no call no fax...i have money missing out of my account and I am and and irate customer this is ridiuclious to be treated in this nature!!!! money is missing so service support and no answer!!!!! I need assistance with expediting my dispute claim.


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Comments


Gorgeous says: (3 years ago)
 0
I sent all of this information to you 5 times and still no response....Why keep repeating myself I will be in contact with James Jones Matt Montes Dave Petrini Sharif M Bayyari and Grig Pacheco until my issue is resolved!!!! It has been 1 month and 1 day no phone call or no response beside this pre written paragraph above.



Gorgeous says: (3 years ago)
 0
If you would have read the long paragraph you would have seen that I emailed called emailed again and also called numerous times and still no response no answer...Account now do not care about there customer. It's been over a month and still waiting on answers.....



AccountNow says: (3 years ago)
 0
Dear Gorgeous,
I am sorry to hear you are having some issues with your account. I'd like to help. Can you please send an email to customerserviceMU@accountnowinc.com and reference your name (as it appears on your card), last four digits of your card number, and best number to reach you at? Unfortunately I cannot discuss your account information in a public forum although I would love the opportunity to resolve your account issues. Have a great day!
Sincerely,
GF
AccountNow



AccountNow says: (3 years ago)
 0
Dear Gorgeous,
I am sorry to hear you are having some issues with your account. I'd like to help. Can you please send an email to customerserviceMU@accountnowinc.com and reference your name (as it appears on your card), last four digits of your card number, and best number to reach you at? Unfortunately I cannot discuss your account information in a public forum although I would love the opportunity to resolve your account issues. Have a great day!
Sincerely,
GF
AccountNow




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