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ACCOUNT NOW Prepaid svcs Complaint - Frozen bank account - debit Card
ACCOUNT NOW Prepaid svcs Complaint

ACCOUNT NOW Prepaid svcs Complaint

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Frozen bank account - debit Card


I received my $400 state tax return on 2/4. I paid for lunch at the olive garden and paid off the TV I had on layaway at the local pawn shop. When I went to get more minutes on my pre paid cell phone a few hours later that evening, they said my card was declined. I went to the bank machine to pull out cash, and it said I wasn't an authorized user. A different bank machine said I wasn't able to access my account also. When I logged on to Accountnow. com it said my account was restricted and that I should call customer service. The website said customer service was open, but it wasn't. Now I have no money at all (my whole unemployment check was in my account as well) and I can't even go to wal-mart to get formula for my 6 week old daughter. I have no cash, don't have credit cards, and no one to get money from. I am a single mother of 3!!! The least they can do is have someone available to talk to so they can tell me what this is about. I've had this account for 4 years and have referred many friends. After this, I don't know if I will even keep the account. What if it happens again? What about when my federal taxes come in? I don't trust them now. Maybe there's a good reason. It sure would be nice to know what's going on.


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Comments


AccountNow says: (5 years ago)
 0
Hello Jorda2la,
I’m sorry to hear you had some issues with your account. If your problem has not been resolved or if you have any unanswered questions, we'd like to help. Please contact us at customerserviceMU@accountnowinc.com and reference your name, address, telephone number, and last four digits of your card number so we may further assist you.

GF
AccountNow



AccountNow says: (5 years ago)
 0
Hello mel52770,
I’m sorry to hear you had some trouble getting through to us regarding your account. Generally when an account is restricted it is to protect you and any funds that you may have remaining on your account.

Unfortunately we cannot discuss your personal information in a public forum. If your issue has not been resolved, please contact us at customerserviceMU@accountnowinc.com and reference your name, address, telephone number, and last four digits of your card number so we may further assist you.

GF
AccountNow



JORDA2LA says: (7 years ago)
 0
WHERE SHOULD I START, ONE NIGHT I WAS ON THE INTERNET AND I RAN ACROSS ACCOUNT NOW'S WEBSITE SO I KNEW THAT I HAD A SCHOOL REFUND CHECK COMING AND THEY OFFER FREE DIRECT DEPOSIT, I FIGURED THAT IF I DO THE FREE DIRECT DEPOSIT I COULD GET MY SCHOOL REFUND FASTER THAN USUAL LAST SEMESTER I DIDN'T GET IT UNTIL TWO MONTHS LATER. SO I FIGURED THAT THIS WOULD BE THE BEST WAY WITHOUT OPENING UP AND NEW BANK ACCOUNT THEY WOULD GIVE ME THE CARD FOR FREE AND ALL I HAD TO DO WAS SEND THE INFO TO HE SCHOOL, AND I WOULD HAVE MY MONEY BEFORE TIME READY TO USE. TWO DAYS BEFORE WAITING FOR THE MONEY TO POST ON MY ACCOUNT NOW CARD, A WEBSITE ABOUT BAD REVIEWS POPS UP ABOUT ACCOUNT NOW. SO ME AND MY WIFE WERE SITTING THERE READING THE REVIEWS WERE AMAZED HOW THERE WERE 700 BAD REVIEWS AND 7 GOOD REVIEWS EXPLAINING IN DETAIL OF THE BULL THAT THIS COMPANY SENDS YOU THROUGH. I AM NOW GOING ON A WEEK AND A HALF IF MY ACCOUNT BEING FROZEN I HAVE SENT IN ALL POSSIBLE INFORMATION TAHT WAS REQUESTED AND MORE, AND I AM BEING TOLD THAT IT WILL STILL TAKE UP TO 48HRS FOR SOMEONE TO REVIEW MY ACCOUNT AND THEN NOT KNOWING HOW LONG IT WILL TKAE AFTER IT IS REVIEW FOR MY MONEY TO BE RELEASED. CUSTOMER SERVICE HAS TO BE THE WORST BECAUSE NO ONE WILL HELP THE OPERATOR SENDS YOU TO A NUMBER WERE YOU LEAVE A MESSAGE AND THEY WILL CALL YOU BACK AND THEY NEVER CALL, I HAVE CALLED SEVERAL TIMES TO THE POINT WERE THEY CHARGE MY ACCOUNT 2 DOLLARS FOR EVERY CALL THAT I MAKE TO INQUIRE ABOUT MY ACCOUNT. ISNT THAT GREAT!!!!!!!! GOOD NEWS IS THAT I ALSO SIGNED MY WIFE UP AND TO SHOW YOU HOW MUCH SMARTER SHE IS THAN ME SHE WENT TO THE LOCAL POSTAL TO GET A MONEY ORDER PAID WITH THE CARD CASH THE MONEY ORDER AND GOT ALL HER CASH OFF IN ENOUGH TIME BEFORE HER ACCOUNT WAS FROZEN, SO YES IF IT WAS TOO LATE FOR YOU TO STOP YOUR MONEY FROM COMING ON THIS CARD THEN MY BEST ADVICE TO YOU IS TO GO TO YOUR LOCAL POST OFFICE BUY A MONEY ORDER YOU CAN GET UP TO $2,000 OFF YOUR CARD OFF OF A MONEY ORDER PER DAY, GET YOUR MONEY OFF AS SOON AS YOU GET YOUR CARD. FOR PEOPLE WHO DON'T KNOW AND DID NOT READ THE POLICY AT THE BOTTOM OF THE WEBSITE PAGE YOUR CHARGED A TEN DOLLARS FEE OFF RIP FOR HAVING MONEY DEPOSITED INTO YOUR ACCOUNT, YOUR ALSO CHARGED A MONTHLY FEE OF $35 IF YOU DO NOT DEPOSIT A MINIUM OF $1500 A MONTH
$.40 FOR DECLINE CARD PURCHASED (WHICH HOW CAN IT BE DECLINED OF ITS A PREPAID CARD) SO EVERY TIME THEY FREEZE YOUR ACCOUNT THEY CHARGE YOU. $2.00 FOR EVERY CALL AFTER YOUR FIRST CARD. %300.00 LIMIT, AND YOU CAN ONLY TRANSFER $500.00 TO ANOTHER CARD A DAY. OH BEFORE I FORGET DID YOU KNOW THAT ACCOUNT NOW HAS WON AN AWARD IN MARKETING JUST YESTERDAY, BUT THERE CUSTOMER SERVICE POLICIES AND BUSINESS ETHICS HAS BEEN THE WORST THAT I HAVE COME ACROSS. SO YES THERE ADVERTISMENT ON THE INTERNET IS EVERYWHERE BUT ONCE YOU SIGN UP YOUR LITERALLY FUCKED. SO I MADE A COMPLAINT TO THE BB IS IT GOING TO DO ANYTHING PROBABLY NOT BUT I WILL.!!!!!




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