ACCOUNT NOW Prepaid svcs Complaint

ACCOUNT NOW Prepaid svcs Complaint

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GROSS NEGLIGENCE - Prepaid Debit card


DO NOT USE THIS COMPANY'S DIRECT DEPOSIT.
THEY HAVE NO PROPER SECURITY IN PLACE.
WHEN YOU HAVE A PROBLEM, YOU CAN'T GET THE RESPONSIBLE (OR IRRESPONSIBLE) INDIVIDUAL

TO SHOW NO INTEREST IN YOUR HARD EARNED MONEY.
ITS GROSS NEGLIGENCE, AND A TOTAL DISREGARD FOR YOUR MONEY, THEIR RESPONSIBILITIES

AND THE PUBLIC'S TRUST.

ACCOUNT NOW - is now - ACCOUNT NEVER AGAIN

for my direct deposit. I don't know about you....

The truth about ACCOUNT NOW PREPAID CARDS.
I was supposed to receive a replacement to my expired MASTERcard 11/08.
Unfortunately, the card was intercepted somewhere in the mailing process.

The card was activated and used for more than $1200.00 hundred dollars.
This was my direct deposit account. The company was notified and aware of the

situation through their system. So from day one, everybody knew it was fraud.

This could not be possible if the company had a professional and proper activation

procsess in place. The perp could not of known my social security number, nor my

birthdate, or my telephone number. So why was my card allowed to be active. The only

thing the perp was knowledgeable of was my address, - which was right on the mail -

like they sometimes ask for a just a zipcode. How rediculous can that be. All that is

right on the mail.

One Dakota Hicks was handling the case. And I got to say nobody at that company knows

whats going on. Mind you, this is early November we are talking about, that the

process was initiated. I took them about six weeks for somebody to get back to me to

detail the process and get a case started. The set of paperwork I received was

terrible in accurate. So I had to get a new set of documents. So we are starting all

over again, mind you, ten business days before the first set came out, and another

ten days for the right ones to finally get to me. So I lost six weeks to start the

process, and twenty days in the process. It all was submitted by late Dec '08.

After a couple of months, I made several requests via email to the above mentioned

individual, but no response. Well today 03.12.09, I spent almost four hours trying to

speak to the depart manager. Of course you have to go through the long drawn out

automations, enter all your life history, and numbers, and questions - you know all

that rediculous stuff that you have to repeat to them again anyway, and still got a

good ten minutes to wait for some body to put you in the right department that makes

you wait again, and enter all this stupid stuff you already entered. And then you get

lost or disconnected or lost in the system somewhere. I have been through this half a

dozen times the last four hours, and ever call cost $2.00.

I still did not get a manager.

DO NOT USE THIS COMPANY'S DIRECT DEPOSIT.
THEY HAVE NO PROPER SECURITY IN PLACE.
WHEN YOU HAVE A PROBLEM, YOU CAN'T GET THE RESPONSIBLE (OR IRRESPONSIBLE) INDIVIDUAL

TO SHOW NO INTEREST IN YOUR HARD EARNED MONEY.
ITS GROSS NEGLIGENCE, AND A TOTAL DISREGARD FOR YOUR MONEY, THEIR RESPONSIBILITIES

AND THE PUBLIC'S TRUST.

ACCOUNT NOW - is now - ACCOUNT NEVER AGAIN

for my direct deposit. I don't know about you....


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Comments


gfamily1 says: (4 years ago)
 0
Account now sucks! try greendot people, get it from here: greendot.com



mikefranci805 says: (6 years ago)
 0
Account now SUCKS!!!! I have been using them for about 4 months already and I have my money direct deposited every 2 weeks and it seems to another week for the money to get through. I will canceling my account asap. DON'T USE ACCOUNT NOW



vexrose says: (7 years ago)
 0
I agree!!! DO NOT GET ACCOUNT NOW!!! It freakn' sucks! First of all, account now has to be the dumbest banking service in the world. Not only do they charge you 10 bucks (of YOUR MONEY) a month for simply having an account, but on top of that, if you loose or misplace your card, or don't have your account number they charge you $15 dollars to replace it. WTH! If you loose your card, you cant transfer your money to another account without the card number, nor can you use your money without the card. So basically, if you are really in need of YOUR MONEY, you are shit out of luck! And don't bother calling customer service. Although they use your social security number (one of the most personal financial bits of information a person has) to verify that the person calling owns the account, they cannot in return tell you your darn account number because 'it's against company policy.' Oh, and did I mention that it also costs $15 dollars to close your account!?!!!! WTH! I just gave you my social and you can't give me my account number! In my mind, that's ludacris! In my personal opinion, account now is the last "bank" you should lend your money to. Word to the wise: do not be like myself and wait until you are 50 bucks out of MY OWN FREAKN' MONEY to do something about it! You can open an account at a real bank for free and not have to worry about the nonsense of paying for your own money. Please, just don't use this service.



Beloveit says: (7 years ago)
 0
the Account Now need to be prosecuted they took all my money and i was put out of my home and they took food out of my babies mouth this is devastaing for me i cry every day



Beloveit says: (7 years ago)
 0
the Account now really really sucks



ld4745 says: (8 years ago)
 0
This prepaid debit card has stricter "guidelines" than any major bank online. Stay away from it!



ld4745 says: (8 years ago)
 0
I totally agree- 100% about the ongoing problems with Account Now. They are a nightmare to deal with. The biggest part of the problem is that you set up your account solely online-no id required and very few verification questions answered, so if you make any kind of mistake such a typo or have an address update, watch out! You can't update your info online like a regular bank (ie: Chase, Bank of America, etc). They make you call in and then the nightmare really gets going. I have been trying to change my address to the correct mailing address for over 2.5 months and my account remains frozen with funds received but not available. Then when I finally got fed up & told them to close the account they won't do it. We remain at a standstill and I wouldn't wish this situation on anybody! Also, there appears to be a certain amount of racial profiling going on here which is making the situation worse!




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