ACCOUNT NOW Prepaid svcs Reviews and Complaints All Reviews

mjd316's Picture Comment by mjd316  0

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I had our tax refund direct deposited to my Account Now card, and on the day of deposit, my account was restricted. The next day I called to check the balance and the automated system didn't recognize my information. I called customer service using my wife's Account Now information and was told that my account is under review. I call back before close of business and finally get on touch with the risk department and they instructed me to send in a fax copy of my photo ID, Social Security card, and utility bill. They told me that doing this would verify who I am and once that is done, the restriction on my account will be lifted.Since this has happened, I am unable to pay my rent (back rent and present rent), which means that my family will soon be evicted. This all because my account was restricted without warning. You can reach me at mjd316@gmail.com

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