ACCOUNT NOW Prepaid svcs Support Ticket

2012 Deposit of Income Tax Refund NEVER RECVD - account now prepaid visa card

Created By: ccandygirl32's Picture ccandygirl32 Last Reply: ccandygirl32's Picture ccandygirl32
Priority Level: [Emergency] Status: [Open]
Created: 3 months ago Last Updated: 3 months ago
Department: N/A Replies: 0
Product: account now prepaid visa card

Hello,
My name is Candy Henderson and I am very upset. I had my taxes filed few years ago and I have yet to recieve the card with my refund from your establishment. The closest I came was a lady gave me an address to upload my i.d. verifications to. I DID SO in 2015 but never heard back. I have spent hours on phone speaking with the IRS, (which is who gave me the routing # and acct # and deposit date) representatives from Metabank , and Account now cardservices. STILL NOTHING!

I was now told I must contact this email to get my money. ????!!! Escheatment@metabank.com and upon doing so I recvd an emailed response informing me that they cannot assist me with the info I provided them......which is: Routing #, Acct #, Direct deposit date, My ss#, my dob, and not to mention the verifications I previously uploaded. ??? What more could they possibly expect from a card I never recieved??!!!!!


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