ACCOUNT NOW Prepaid svcs Support Ticket

refund services

Created By: natasha221999's Picture natasha221999 Last Reply: moneymommy's Picture moneymommy
Priority Level: [Emergency] Status: [Open]
Created: 7 years ago Last Updated: 5 years ago
Department: N/A Replies: 3

I run a tax service and my fee for doing other people taxes were sent back to the IRS because i was told that in the terms and conditions that i couldn't get a direct deposit unless it was in my name. There is not anything or anywhere in the terms and conditions that it says that you can't have a direct deposit in someone else name. when i looked at my account on the website it said that my card was lost or stolen. i never reported it lost or stolen. this is my business and a way of my living. i don't understand how if they allowed other deposits to go in on the 28th of Jan, and the 4th of Feb, and also the 11th of Feb.


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Ticket Replies

StarrPluss says: (6 years ago)
Same thing happened to me. I also do taxes and would send my portion of payment to my acct. They let the first deposit go through and then the second deposit got sent back along with my acoount being closed with no option of reopen, with 700 dollars left in the account. I asked could I get my money and they gave me a whole list of documents I needed to get notirized and sent in .. screw it i just gave up ..

AccountNow says: (6 years ago)

According to the IRS, you cannot direct part of a tax refund into a tax preparers account.

From their site:

"Can I direct part of my refund into my tax professional’s checking or savings account to pay my tax preparation fee?

You can direct your refund to any of your checking or savings accounts; you cannot direct your refund to someone else’s account (except for your spouse’s account, if this is a joint refund)."

Visit their site for more details:

moneymommy says: (5 years ago)
so accoutnow guy you say according to irs , we are not allowed to deposit a refund without both names matching up fine okay but what happens when you turn all documents in to your office and months go by and i call everyday and i get the same story they never recived faxed over documents,, how long can u guys keep my money

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