Created By:	Khorse28	Last Reply:	Khorse28
Priority Level:	[Emergency]	Status:	[Open]
Created:	9 years ago	Last Updated:	9 years ago
Department:	N/A	Replies:	0

My name is theresa kays I am having problems with this company named account now My Husband works for the United States Post Office and in November their system was hacked. As a safety precaution we called Accoutnow and had them change our account number. They then had to issue a new card they said it would take 7 to 10 business days to get it. Never received it then they issued a new and tried to send that one never received it. They were however very lenient with letting us have access with the old card but only for a short period of time. Then they changed policies and refused us access of the old card.Then I requested a new one but they wanted 25 dollars to get the new and have it sent by fedex or ups. I agreed and faxed them by request my personal information. Since I have done this I am now locked out of my account online and over the phone, and still have not received a new card.I'm also running low on medication that keeps me alive. What I would like done is either my old number reactivated even if it is only for a short period of time so I can get my medication, or my new card sent to me A.S.A.P. If I can't get my medication I will end up in the hospital. I did however make this clear to them and they did not care. My husband is fed up with them and maybe on the path of taking them to court if this situation is not resolved please heWhat I would like done is either my old number reactivated even if it is only for a short period of time so I can get my medication, or my new card sent to me A.S.A.P. If I can't get my medication I will end up in the hospital. I did however make this clear to them and they did not care. My husband is fed up with them and maybe on the path of taking them to court if this situation is not resolved please help us. And we have turned to the BBB company about this and they can not help us you guys are our last hope to help us to get this solved before Monday we do not care if you come to the house to do an interview on this we are welling to do an interview with you guys if you need us to. This company really do not care if they make my family lose me before the holidays i could end up in the hospital with breathing tubes and other things because of how sick i am.because of them hold our ,money from us we can't even provider food for our kids. I need my medication inside of my system to keep me breathing the right way without it it could kill me and I am a mother of two beautiful little girls that could end up losing their mother before the holidays.

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